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  1. FAQs

Important bit of the day (Blue is the Colour!)

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👕 AUK T-Shirts & Hoodies – Wear Your Blue with Pride!

One of the most-loved parts of our Alton Towers event is seeing a sea of blue Alopecia UK t-shirts and hoodies throughout the park.

Wearing your AUK gear does more than show your support — it creates an instant sense of community, visibility, and connection among attendees, and raises awareness among the wider public.

💬 What attendees have said:

“Being part of a sea of blue brings about a sense of confidence and support.”

“We all bought hoodies, hats and t-shirts and wore them with pride.”

“Everywhere you looked, there were blue shirts – you always had a friend nearby.”

“Just seeing the sea of blue was a boost. So many others coming together.”

“Wearing the t-shirts and feeling proud about alopecia was my favourite part.”

“The t-shirts and hoodies were a great idea – you could spot everyone round the park.”

“Meeting up together to end the day ‘turning the train blue’ finished the day on a high.”

“It gives my son a big boost to see he’s not alone. The sight of all that blue is amazing.”


🌦️ What to Wear – and How to Layer

The weather in April can be unpredictable – we've had everything from sunshine to showers, chilly winds to warm spells.

In colder years (like 2015), some people wore their AUK t-shirts under jackets, which made it harder to spot others in the group and slightly dampened that incredible visual impact we love.

👉 That’s why we recommend choosing a t-shirt or hoodie size that allows you to wear it over a jacket or jumper, so you stay warm and visible!


🙋‍♂️ No Pressure, No Problem

If you’re feeling unsure about wearing branded clothing – that’s completely okay. There’s no requirement to wear AUK gear to attend. But for those who feel comfortable, we strongly encourage it – it makes a big difference.


💸 Save Money – Pre-Order!

We offer our t-shirts and hoodies at a discounted rate when pre-ordered with your tickets.

We will have a small selection of sizes available to purchase on the day, but:

  • Prices will be higher

  • Stock is limited

  • Items are sold on a first come, first served basis

So if you want to guarantee the right size (and save a bit of money), pre-order when booking your tickets!

Published: 25th March, 2019

Updated: 20th October, 2025

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What can/can't I bring to the event?

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Just bring yourself.  If attending the Saturday night dinner maybe wear something blue!  If attending the Sunday Activity then please do consider purchasing an Alopecia UK t-shirt or hoodie which you can purchase with your ticket or at the event (please note at the event we will only have a small stock and cannot guarantee to have the item/size you need). 

We do not allow anyone to bring their own products for advertisement/sale at any part of the event.

Published: 4th February, 2019

Updated: 26th November, 2024

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What is the refund policy?

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Refunds will only be given up until 8th August 2025 after which time no refunds will be given.

Published: 8th February, 2019

Updated: 25th November, 2024

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Where can I buy my tickets?

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You can buy your tickets here!

Published: 11th February, 2019

Updated: 25th November, 2024

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I’m a little nervous about coming to the Big Weekend as it’s my first-time meeting so many people with alopecia. Is support available during the event?

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Yes, the AUK staff and volunteer team will be on-hand throughout the event. We will also have ‘quiet spaces’ if you need a moment to yourself. If you would like to speak to one of the team ahead of the event to help reduce any nerves please contact our events team on [email protected] or 0800 101 7025 (between 10am and 4pm Monday to Friday).

Published: 3rd August, 2022

Updated: 25th November, 2024

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I’d rather not be in any event photos. How do I opt-out of photos on the day?

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We like to try and capture our events on camera in order that we can show people the work we do which helps others feel able to come along to future social events and also helps us with funding requests.  We will have people photographing and filming at our events however for anyone that doesn't want to be photographed/filmed don't worry! We have a process in place which allows you to let us know at the start of the day and we will keep a note to ensure you do not feature in any photos/film footage that the charity uses. If you have any questions about this please contact our events team on [email protected] or 0800 101 7025 (between 10am and 4pm Monday to Friday).

Published: 3rd August, 2022

Updated: 25th November, 2024

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I am a business who would like to exhibit at and/or sponsor your event, how can I do so?

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Please contact our event team on [email protected] or 0800 101 7025 (between 10am and 4pm Monday to Friday) to discuss further. 

Published: 3rd August, 2022

Updated: 25th November, 2024

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I don't want my photo taken and shared publicly, what can I do?

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We want everyone to come along and have a good time at Alton Towers and don't want anyone worrying about photos of them going out publicly via Alopecia UK. As mentioned in our Terms and Conditions we will be taking photos at this event and usually have a photographer or two following some of the groups round the park. We can't guarantee that you won't get captured on camera, however, on the day you will be able to register for ‘no photos’, this will entail taking one photo of you on the day so we can identify you in our photos afterwards.

We ask that you make a conscious effort to remove yourself from posed group photos where possible as these will be used publicly and to advertise future events.

It is your responsibility to seek an AUK staff member on the day of the event and explain that you do not wish to be in photos. Once we have your photo for our records, we will use this to ensure your image is removed or blurred out from our photos before anything goes out publicly on Alopecia UK website and social media.

(Please note that we cannot guarantee that other attendees won't take and share pictures on their own social media. Please see Alton Towers own photo policy for how they might use any of their photos taken round the park).

Published: 4th October, 2021

Updated: 20th November, 2024

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What if I require extra assistance due to a disability?

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The Ride Access Pass is a system Alton Towers have in place to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to the rides via a queuing system for themselves and up to three people (one of which must be age 14+).

The Ride Access Pass removes the need for our guests to wait within the main ride queue lines, and enter by a dedicated entrance for Ride Access Pass users. 

You must apply for a Ride Access Pass in advance directly with Alton Towers. Please see more details here: Ride Access Pass | Alton Towers Resort

Published: 27th September, 2023

Updated: 20th November, 2024

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Do we have the whole park to ourselves?

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No, unfortunately not! Alton Towers is a huge theme park and it is not possible to book exclusive access (unless, we imagine, you have millions of pounds!)

The theme park will be open to the general public. Our event allows a big group of people with alopecia to meet up and go round the park in a group. See here for more information on the day.

Published: 9th March, 2019

Updated: 20th November, 2024

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Managing Expectations and Emotions

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Reactions from Others

We all know that looking a bit different can sometimes result in people becoming curious and looking for that little bit too long!  While we’re sure it will generally all be fine, we’re mentioning this because if you are going out for the first time without any wig/hat/headwear then you might get a reaction from others that you are not used to and we want you to be prepared for it.  Occasionally people stare (or say stupid things), typically because they do not understand or it’s something they’ve never seen before. Take this as an opportunity to educate!  Just give them a nice big smile and point at your t-shirt!  If anyone asks questions, just answer them.  Once they know, they know.  The more we educate people, the less of an issue it is.  We haven't experienced any problems at our previous Alton Towers events and generally people are just interested in what we were doing.  If you get upset by something during the course of the day or afterwards, feel free to give us a ring.  We're sure once we’re all together that we’ll all be supporting each other, but you can call us anytime and we’ll do our best to help, even if it’s just to listen. It's important to remember that there is no pressure to have your alopecia visible to others. Many people choose to wear hats, scarves or wigs on the day. The day provides a supportive atmosphere to do as you wish. 

Nerves

If it is your first time coming along to an event like this you might be really nervous and not know what to expect.  We assure you that you are not the only one feeling like this and there will be many others trying to talk themselves out of it!  A small step out of your comfort zone and, once you get there, you’ll be fine.  What you get out of the day can depend on what you put in however so please get involved and just chat to people or say hello.  You’ll keep spotting blue t-shirts as you go round the park and if you join a group it gives a nice opportunity to chat to others who will really know how you’re feeling.  Everyone is there to support each other.  It might be enough for you to just see other people with alopecia and, if so, that’s great.  If you struggle at all on the day then please try and find a volunteer who can help.

Afterwards

Alopecia is something that gives us many ups and downs in life and sometimes we can keep things to ourselves or put on a brave face (whether you are the person with alopecia or a parent/friend/partner).  If you are the only person you know with alopecia or being affected by someone close to you having alopecia, suddenly meeting so many others who understand the journey you’ve been on can get you feeling quite emotional.  It’s also a big thing to do putting your alopecia on show when you don’t normally (not that this is expected of anyone).  All of this, mixed together along with the adrenalin of going on some rather scary rollercoasters, might make you feel a bit all over the place. A big high, and then possibly feeling a bit drained afterwards. Basically, what we're saying is, it might make you want to have a bit of a cry at some point!  And if it does, that is totally fine and perfectly normal.  Just go with it.  If you’ve got someone who can give you a big hug while you do then great, and if you don’t just give yourself a big hug and remember how flaming fantastic you are!  And remember the Facebook group is there for you to share anything you need to share or get any support that you need afterwards.  Don’t forget that you can email or call us if you need us too.

Published: 1st April, 2019

Updated: 20th November, 2024

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Contact immunotherapy (DPCP)

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Contact immunotherapy is a form of treatment designed to induce a local allergic skin reaction (contact dermatitis) that stimulates hair re-growth by “distracting” the immune system from attacking hair follicles. In the UK, diphenylcyclopropenone (DPCP) is the most used contact immunotherapy treatment.

The treatment is initially applied at a higher concentration to a small area of the scalp or the arm, in a process called sensitisation – this makes the person allergic to the solution being applied. After sensitisation, a much lower concentration of DPCP is applied weekly to the affected areas of the scalp. Usually half of the head is treated until hair growth is demonstrated, then the whole scalp is treated. The concentration of DPCP is gradually increased over time, depending on the level of reaction. This type of treatment requires prolonged courses, sometimes more than one year. 

There are only a small number dermatology departments in the UK which offer this treatment.

Contact immunotherapy might be prescribed for patients with the following alopecia types:

alopecia areata (including totalis and universalis)

Published: 5th August, 2024

Updated: 29th August, 2024

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Systemic immunosuppression

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Systemic immunosuppressant medications can help to suppress the immune system to reduce any inflammation occurring around hair follicles. In the UK, methotrexate, ciclosporin and azathioprine are the most used systemic immunosuppressants for alopecia.

Before starting an immunosuppressive treatment, a number of baseline tests are usually required. These tests may include blood samples to check liver & kidney function, blood count, blood fats, for evidence of serious viral infections (hepatitis & HIV) and tuberculosis (TB). Evidence that you are immune to the chickenpox virus is also checked. A chest x-ray may also be carried out. You are likely to be advised to have a vaccination for pneumococcal infection, annual flu vaccines and covid vaccines. 

Women who can become pregnant may require to be on an effective form of contraception if sexually active, as some immunosuppressive treatments (e.g. methotrexate) should not be taken during pregnancy.

Regular blood tests are essential to monitor the effectiveness of the treatment and check for any potential side effects.

Systemic immunosuppression might be prescribed to patients with the following types of alopecia:

alopecia areata (including totalis and universalis), frontal fibrosing alopecia (FFA), lichen planopilaris (LPP). 

Published: 5th August, 2024

Updated: 29th August, 2024

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Minoxidil

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Topical minoxidil is licensed for the treatment of androgenetic alopecia (pattern hair loss) in men and women. It keeps hair follicles in the growing phase (anagen) for longer and restarts the growth phase of resting (telogen) follicles. It is not clear exactly how minoxidil causes these effects. The treatment is unlikely to be helpful if the scalp is completely bald. 

Minoxidil is not prescribed for patients with androgenetic alopecia through the NHS. 

Topical minoxidil is sometimes suggested for other types of alopecia ‘off-label’ as an ‘adjuvant’ treatment – meaning something that supports the effect of another treatment. Minoxidil might be offered alongside another treatment to improve hair density.

Oral minoxidil tablets are sometimes prescribed in a low dose to treat severe female pattern hair loss. Minoxidil is a blood pressure tablet and there can be side effects from taking the drug as a tablet. It is also sometimes prescribed as adjuvant therapy (see above) for other types of alopecia.

Minoxidil might be suggested for people with the following alopecia types:

androgenetic alopecia (male and female pattern hair loss), alopecia areata, lichen planopilaris (LPP), frontal fibrosing alopecia (FFA), central centrifugal cicatricial alopecia (CCCA), traction alopecia. 

Published: 5th August, 2024

Updated: 29th August, 2024

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Antiandrogen treatments

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Antiandrogen treatments are sometimes used in the treatment of male pattern hair loss. In men, testosterone is converted by an enzyme called 5 alpha reductase (5AR) to dihydrotestosterone (DHT) in hair follicles. Susceptible follicles react to the hormone by producing smaller finer hairs. Antiandrogen treatments, such as finasteride and dutasteride, can help to lower the level of DHT and reduce the androgenic effect that leads to hair loss. 

Antiandrogen treatments can be prescribed via a private prescription but not through the NHS. There have been concerns about the side effects of these drugs. Older men taking drugs such as finasteride must let their doctor know if they have a blood test for their prostate (PSA), as these drugs can artificially lower the levels of this protein in their blood.

The role of androgens in causing female pattern hair loss is uncertain. However, antiandrogen treatments can be used to treat female pattern hair loss, although usually most women have no evidence of excessive androgens. In women, antiandrogen treatments which may be used include oestrogen-containing oral contraceptive pills and spironolactone.

Antiandrogen treatments might be prescribed for people with the following alopecia types:

androgenetic alopecia (male and female pattern hair loss)

Published: 5th August, 2024

Updated: 29th August, 2024

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Antibiotics

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Antibiotics can help some people with scarring alopecias, particularly when the condition is associated with bacterial infection or inflammation. Antibiotics can reduce the bacterial load in conditions where bacteria play a role in inflammation and follicular damage. Some antibiotics, particularly tetracyclines, have anti-inflammatory properties that can help to reduce the inflammation associated with scarring alopecias.

Antibiotics used to treat scarring alopecias include tetracycline and doxycycline.

Antibiotics might be prescribed to people with the following alopecia types:

frontal fibrosing alopecia (FFA), lichen planopilaris (LPP), central centrifugal cicatricial alopecia (CCCA), dissecting cellulitis, folliculitis decalvans.

Published: 5th August, 2024

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Topical calcineurin inhibitors

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Topical calcineurin inhibitors can reduce inflammation and reduce local immune responses in people with scarring alopecias. These medications may help to halt the progression of the condition but will not be able to restore any lost hair. They may also help to manage symptoms like itching, redness, and inflammation. As they are not steroids, they can be safely used on the face.

Topical calcineurin inhibitors might be prescribed for people with the following alopecia types:

frontal fibrosing alopecia (FFA), lichen planopilaris (LPP), central cicatricial centrifugal alopecia (CCCA)

Published: 5th August, 2024

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Hydroxychloroquine

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Hydroxychloroquine is an antimalarial drug which can reduce inflammation. It reduces the activity of immune cells and helps to reduce the autoimmune and inflammatory processes that lead to follicular damage in scarring alopecias.

Regular follow-ups are essential to monitor effectiveness and side effects. Prolonged treatment with higher doses of this drug can rarely cause damage to the eyes.

Hydroxychloroquine might be prescribed to people with the following alopecia types:

frontal fibrosing alopecia (FFA), lichen planopilaris (LPP), central centrifugal cicatricial alopecia (CCCA). 

Published: 5th August, 2024

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Prostaglandin analogues

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Prostaglandin analogues are used to treat glaucoma. A side effect of these medicines is the darkening, thickening and lengthening of eyelashes. As such, some dermatologists will offer topical prostaglandin analogues for the treatment of eyelash or eyebrow loss in people with alopecia areata where eyelashes/eyebrows have been affected. Prostaglandin analogues include latanaprost and bimataprost.

When treating eyelashes, the treatment is only applied to the skin of the upper eyelid margin at the base of the eyelashes.

There is the possibility of irreversible discolouration of the iris and darkening of the skin of the eyelids.

Prostaglandin analogues might be prescribed to people with the following alopecia types: 

alopecia areata (where eyelashes or eyebrows are affected); frontal fibrosing alopecia (FFA - where eyelashes or eyebrows are affected)

Published: 5th August, 2024

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Low level laser light treatment

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Low level laser light (LLLL) treatment may help improve hair growth. It is not clear how the treatment might work but it may promote the growing (anagen) phase of the hair cycle, resulting in longer and thicker hairs. There are different types of devices which deliver LLLL such as caps, helmets and combs. The devices can be expensive and the treatment needs to be used 3 - 4 x per week on a regular basis.

The treatment is usually well tolerated but mild scalp irritation can occur.

Low level laser light treatment might be suggested for people with the following alopecia types:

androgenetic alopecia (male and female pattern hair loss)

Published: 5th August, 2024

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