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  1. FAQs

Alton Towers - FAQ's

Can I attend if I'm from outside the UK

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Yes absolutely!

We recognise that this unique opportunity will be appealing and beneficial to those not living in the UK and welcome you to come along and attend the day. 

For families from outside of the UK with a child with alopecia
Due to our funding, we are only permitted to offer free places to children with alopecia from the UK. Families outside of the UK are welcome to join us however you must buy the appropriate regular unsubsidised adult and child tickets. 

You must purchase the ticket at £33.


If you have any queries please get in touch at [email protected]

Published: 4th November, 2022

Updated: 27th September, 2023

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I've bought an Alopecia UK t-shirt/hoodie. When will it arrive?

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If you buy your t-shirt/hoodie as part of your website registration (when you buy your tickets or register if you've got tickets from elsewhere) your order will go into the post in the last week of March (subject to printers delivering on time). 

If you buy your t-shirts/hoodies through the Charity Custom Print store they will arrive up to two weeks after you have placed your order. 

Published: 7th March, 2019

Updated: 14th October, 2022

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When will the event take place?

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Saturday 15th April 2023. 

Alton Towers will open at 10am however our tickets allow us entry at 9:30am.  Ride queues close at approximately 5/5:30pm (this can change on the day depending how busy they are).  We ask people to arrive between 9am and 10am.

Published: 2nd March, 2019

Updated: 7th October, 2022

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Do we have the whole park to ourselves?

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No unfortunately not. Alton Towers is a huge theme park! But we will organise for everybody to meet up so that you can go round the park in a group if you want to. See here for more information on the day.

Published: 9th March, 2019

Updated: 21st September, 2021

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Is everyone going to be showing their alopecia and removing wigs/hats to go on the rides?

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It is about personal choice and whatever you feel comfortable doing.  There will be lots of us around doing some awareness raising and taking wigs/hats off to go on the rides.  We have found in previous years that lots of people actually want to remove their headwear and felt quite empowered doing so, particularly because it was amongst a large group of others with alopecia.  Some people wear wigs and hats, others don't, and some just take it off in the queue for rides.  The nice thing is that people feel free to choose.  It can be quite a nerve-wracking thing to do if you don't normally show anyone your alopecia, if this is the case for you we would encourage you to join an Alopecia UK group just in case you do decide you want to remove headwear for going on rides. You certainly do not have to and you will be respected, as well as supported, in what you choose to wear or not wear. While many may have wigs/head coverings that stay on when going on rollercoasters, we want to create an environment where people feel comfortable to have the choice in what they do! (Weather permitting - it can be quite chilly in April!).

Published: 8th March, 2019

Updated: 21st September, 2021

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Do I have to buy a blue Alopecia UK t-shirt and/or jacket/hoodie?

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It is not compulsory however we would recommend that you do as it will help you to feel included and a part of the event on the day.  Everyone wearing the blue tops is what creates the supportive atmosphere in the park and everyone has fun spotting the blue tops as they make their way around the park (particularly the children so please do make the effort if you can!).  

If it is someone's first time and they feel a bit nervous about standing out as having alopecia, then it is perfectly understandable that they may not feel entirely comfortable wearing the blue tops. But trust us when we say they might feel differently on the day which is why we recommend getting a top just in case! It helps to have any accompanying friends and family in the blue Alopecia UK tops too. Power in numbers!

You can read a bit more here under Useful Information.

Published: 6th March, 2019

Updated: 21st September, 2021

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Why a Theme Park?

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Theme parks and rollercoasters can typically be an activity that people with alopecia either avoid or don’t enjoy as much as they should due to worrying over concerns about wearing wigs and hats on rollercoasters.

Alopecia UK organised an Alton Towers day out for the first time in 2014. It was a fantastic day that was enjoyed by everyone, so much so that we decided to make it an annual event so that more people affected by alopecia can enjoy the experience.

Published: 3rd March, 2019

Updated: 21st September, 2021

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What are Alopecia UK doing at Alton Towers?

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Simply facilitating a large group of people to go and do an activity that is typically avoided by those with alopecia, i.e. going on rollercoasters.  We find that having plenty of us there gives a confidence boost!  

You can find out more information about the day here.

Published: 1st March, 2019

Updated: 21st September, 2021

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Where can I contact the organiser with any questions?

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You can contact Alopecia UK via email at [email protected] or by phone on 08001017025.

Published: 13th March, 2019

Updated: 13th November, 2019

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What about accommodation?

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It is up to yourself to arrange accommodation if you want to stay over at all. Many people often stay in the nearby Premier Inn (Uttoxeter) and Travelodge (Ashbourne).    

Published: 12th March, 2019

Updated: 13th November, 2019

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How can I get there?

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It is your own responsibility to get to Alton Towers and collect your tickets in time.

For any ID requirements for the park, age limits for rides, transport/parking questions or questions about disability, please refer to the Alton Towers website.

Published: 11th March, 2019

Updated: 13th November, 2019

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Can I meet other attendees beforehand?

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We will set up a private Facebook group one week before the event and invite attendees to join so they can meet others before the day.  We do this with most of our events as we find it helps to break the ice and reduce any nerves.  People also find it useful for information and advice.

Published: 10th March, 2019

Updated: 13th November, 2019

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What is a ride access pass?

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The Ride Access Pass is a system Alton Towers have in place to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to the rides via a queuing system for themselves and up to three people (one of which must be age 14+).

The Ride Access Pass removes the need for our guests to wait within the main ride queue lines, and enter by a dedicated entrance for Ride Access Pass users. 

You must apply for this in advance. Please see more details here: Ride Access Pass | Alton Towers Resort

Published: 27th September, 2023

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I don't want my photo taken and shared publicly, what can I do?

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We want everyone to come along and have a good time at Alton Towers and don't want anyone worrying about photos of them going out publicly via Alopecia UK. As mentioned in our Terms and Conditions we will be taking photos at this event and usually have a photographer or two following some of the groups round the park. We can't guarantee that you won't get captured on camera, however, on the day you will be able to register for ‘no photos’, this will entail taking one photo of you on the day so we can identify you in our photos afterwards. This will ensure you will be removed or blurred out from our Alopecia UK photos before anything goes out publicly on Alopecia UK website and social media. We ask that you make a conscious effort to remove yourself from posed group photos where possible as these will be used publicly and to advertise future events.

(Please note that we cannot guarantee that other attendees won't take and share pictures on their own social media. Please see Alton Towers own photo policy for how they might use any of their photos taken round the park).

Published: 4th October, 2021

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