What can/can't I bring to the event? Expand Just bring yourself. If attending the Saturday night dinner maybe wear something blue! If attending the Sunday Awareness Walk then please do consider purchasing an Alopecia UK t-shirt or hoodie which you can purchase with your ticket or at the event (please note at the event we will only have a small stock and cannot guarantee to have the item/size you need). We do not allow anyone to bring their own products for advertisement/sale at any part of the event.
Do I have to bring my email confirmation to the event? Expand Yes you need your email confirmation (either printed or digitally) for entrance to the event.
What is the refund policy? Expand Refunds will only be given up until 3rd February 2023 after which time no refunds will be given.
I have ordered a T-shirt and/or merchandise. Will I receive these in the post? Expand No. T-shirts and merchandise will be available to collect at any point during the Big Weekend from the Alopecia UK stall. Please bring with you your confirmation email (either printed or digitally).
Where can I contact Alopecia UK with any further questions? Expand You can contact a member of the Alopecia UK team on [email protected] or 0800 101 7025 (between 10am and 4pm Monday to Friday).
Will I receive a physical ticket? Expand No, we won't be posting out any physical tickets. Please bring along your event confirmation email to the event (either printed or digitally).
My friend/partner/carer will be coming with me, do they have to have a ticket? Expand Yes. We appreciate that you might want to bring someone along with you for support, however tickets have already been heavily subsidised so in order to help cover costs, everyone must buy a ticket to attend the event.
Can I meet people beforehand? Expand Yes, in a digital sense. As with most of our events we will open a private Facebook group two weeks before the event and invite all attendees to join. We find that this works well as an icebreaker allowing people to introduce themselves and ask any questions ahead of the day. It also generally results in building up the excitement and helping to reduce any nerves!
Is the event fully accessible? Expand Yes. The event will span across three floors however all areas are accessible by lift.
I am a business who would like to exhibit at and/or sponsor your event, how can I do so? Expand Please contact our event team, Kelly or Naomi on [email protected] or 0800 101 7025 (between 10am and 4pm Monday to Friday) to discuss further.
I’d rather not be in any event photos. How do I opt-out of photos on the day? Expand We like to try and capture our events on camera in order that we can show people the work we do which helps others feel able to come along to future social events and also helps us with funding requests. We will have people photographing and filming at our events however for anyone that doesn't want to be photographed/filmed don't worry! We have a process in place which allows you to let us know at the start of the day and we will keep a note to ensure you do not feature in any photos/film footage that the charity uses. If you have any questions about this please contact Kelly or Naomi on [email protected] or 0800 101 7025 (between 10am and 4pm Monday to Friday).
I have a dietary requirement; can this be catered for? Expand We will do our best to cater for specific dietary requirements, however, you must let us know at least 4 weeks prior to the event so we can inform the caterers.
Does the venue have hearing loops? Expand Some of the larger areas/rooms have hearing loops, however the smaller spaces do not. If this is something that may impact your enjoyment at the event, please let us know on: [email protected]
I’m a little nervous about coming to the Big Weekend as it’s my first-time meeting so many people with alopecia. Is support available during the event? Expand Yes, the AUK staff and volunteer team will be on-hand throughout the event. We will also have ‘quiet spaces’ if you need a moment to yourself. If you would like to speak to one of the team ahead of the event to help reduce any nerves please contact Kelly or Naomi on [email protected] or 0800 101 7025 (between 10am and 4pm Monday to Friday).
Is the Big Weekend suitable for children? Expand The event is suitable for adults and young people aged 13+. If you are interested in attending events suitable for children with alopecia, our Kingswood Residential, Alton Towers and regional meet-ups are the events for you.
Can I purchase wigs or products from businesses at the Big Weekend? Expand That’s entirely up to you! Some of our businesses will be selling their products at the event itself, whilst others may need some time to order your item.
Can I purchase T-shirts and/or merchandise at the Big Weekend? Expand Yes, absolutely but please note stock is limited.