What can/can't I bring to the event? Expand Just bring yourself. If attending the Saturday night dinner maybe wear something blue! If attending the Sunday Awareness Walk then please do consider purchasing an Alopecia UK t-shirt or hoodie. We have select items available to purchase at discount rates if you buy them at the same time as your tickets. Alternatively you can access the full range of merchandise on our custom print shop. Please note we do not allow anyone to bring their own products for advertisement/sale at any part of the event.
Is the event fully accessible? Expand Yes. The event will span across three floors however all areas are accessible by lift.
Can I meet people beforehand? Expand Yes, in a digital sense. As with most of our events we will open a private Facebook group two weeks before the event and invite all attendees to join. We find that this works well as an icebreaker allowing people to introduce themselves and ask any questions ahead of the day. It also generally results in building up the excitement and helping to reduce any nerves!
Do I have to bring my email confirmation to the event? Expand Yes you need your email confirmation (either printed or digitally) for entrance to the event at which point you will be given your pack which will include 'vouchers' for the rest of the event.
What is the refund policy? Expand Refunds will only be given up until 9th September 2019 after which time no refunds will be given.
My friend/partner/carer will be coming with me, do they have to have a ticket? Expand Yes. We appreciate that you might want to bring someone along with you for support, however tickets have already been heavily subsidised so in order to help cover costs, everyone must buy a ticket to attend the event.
Where can I buy my tickets? Expand You can buy your tickets here!Don't forget that AUK VIP Cardholders get additional discounts!
How do I become an AUK VIP Cardholder? Expand You can find out all about our VIP Card discounts, including where to buy your own here.
If I have a AUK VIP Card can I buy the discount tickets for everyone in my party? Expand Unfortunately no, the AUK VIP Cardholder discount only applies to the Cardholders tickets. Any further attendee purchases would need their own VIP Card.
Will I receive a physical ticket? Expand No, we won't be posting out any physical tickets. Please bring along your event confirmation email to the event (either printed or digitally).
I have ordered a T-shirt and/or merchandise. Will I receive these in the post? Expand No. T-shirts and merchandise will be available to collect at any point during the Big Weekend from the Alopecia UK stall. Please bring with you your confirmation email (either printed or digitally).
Where can I contact Alopecia UK with any further questions? Expand You can contact a member of the Alopecia UK team on [email protected] or 08001017025 (between 10am and 4pm Monday to Friday).